Shipping & returns
We do our best to deliver the order to you as soon as possible. We try to ship orders placed on working days before 2 pm on the same day. However, we are not always able to comply with this, sometimes products are not in stock and the delivery of the order can take a little longer. There is an indication of the delivery time on the product page. If, for whatever reason, we do not meet this delivery time, we will of course inform you as soon as possible.
The stated prices do not include shipping costs.
The shipping costs are:
€ 4,95 for orders under € 39
Free for orders above € 39 * (this applies to orders in the Netherlands)
Delivery is via the postman or parcel deliverer of Post NL or DHL. In general, delivery will take place the next working day between 9:00 AM and 6:00 PM. Unfortunately, we cannot guarantee the time of delivery.
Delivery outside the Netherlands / International Delivery
In addition to delivery within the Netherlands, we can also deliver within Belgium, Germany and France. Orders to Belgium, Germany and France will be delivered within 4 to 5 working days.
The shipping costs for abroad are € 7,95.
We also ship to Belgium, Germany and France. The orders to Belgium, Germany and France will be delivered within 4 to 5 working days. For deliveries to Belgium, Germany and France we charge 7,95 euro shipping costs.
For the dealers we have other shipping amounts.
Change the order
You need to fill in the return form. You send this with the product and possibly a copy of your proof of purchase in the original packaging to:
1824 HX Alkmaar
SlabEnZo cannot be held responsible for shipments that do not arrive at SlabEnZo. So consider whether you want to send your shipment registered and insured. Also make sure you post the shipment sufficiently, otherwise we cannot accept it.
As soon as we have received and checked your product, we will send you the new product.
- Always report in advance if you return something: send an email to [email protected]
- Fill in the return form.
- Please add your order number
- Returns within 14 days of purchase.
- Never send anything unstamped or cash on delivery! (We refuse these packages!)
- If the return has been received by us and it is (if possible) unused and in the same condition as it was sent. Then we will refund the full purchase amount, including shipping costs, as soon as possible, but no later than within 14 days. Please note: If the product has been used more than is necessary to try it, we will pass on any depreciation to you.
- Gyenno spoon: this can only be returned if the sealing is still on the packaging. For hygiene reasons, this spoon may not be unpacked/used. Return address
1824 HX Alkmaar